The Server Group Ltd is the sole owner of the information collected on this website. The Server Group Ltd collects information from our users at several different points on our Web site.
Other than for specific purposes as agreed with the user such as fulfilling an on-line order (see order) the information that is collected through this site is used for analysis purposes only.
- GDPR Compliance
The Server Group Ltd is GDPR compliant as both a data processor and controller. Copies of our Privacy Standard and Data Breach Policies are available upon request.
Information gathered through this web site will be held in a database at our offices and on 3rd party provider systems and be used to assess the success of the web site and the actions generated from the levels of traffic generated. The information we capture does not include any personally identifiable information. Whilst IP addresses are logged, these are not connected to or associated in any to your personal information.
Our website uses several cookies, these are currently;
- Session ID
This cookie is used for your connection to our server. It does not contain any personal information and auto-expires after a maximum of 60 minutes inactivity. It is required for the correct use of our website.
Our website features a web-chat, allowing visitors to enter their details. The cookie does not store any personal information, but once a web-chat has been initiated this will transmit your Name and Email Address to us. Unless requested we will not store your Name/Email Address or use it for any purposes other than to reply to a specific web-chat enquiry.
We use Google Analytics for tracking visitors to our website and for goal conversions. Google Analytics works purely by your IP address and cannot be connected to a personal individual.
Our website shows a popup in the bottom left to advise that cookies are present and to comply to EU Law. No personal information is obtained or tracked through this cookie.
We use CloudFlare for our website load balancing, security and availability. Your IP address will be processed through the CloudFlare worldwide network and may be stored on their systems, but no personally identifiable information is ever sent.
If you disable cookies on your browser or block them for our website the site will not function as intended and functions such as online ordering will not work.
- Session ID
Our website is encrypted with a 2048-bit TLS cipher for strong encryption. All communication you do with our website is fully secure between your browser and our web servers. The SSL communication will pass-through the CloudFlare servers, but as is the nature of SSL communication their systems cannot decipher the content of the traffic.
- Online Ordering Checkout
We ask for information from the user on our website checkout. As goods are being ordered from our site the user must give us their name, email and delivery address, along with the requested financial information, such as the credit card number and associated details to enable us to process the order as requested. This information is used solely for charging/invoicing and to dispatch the order. If we have difficulties processing or fulfilling an order these details are used to contact the user.
- Customer Feedback
It is important to us that we maintain our high standards. We therefore share certain customer information with the following approved 3rd parties;
The information we securely transmit is Name and Email Address only. This is purely for the purposes of obtaining survey or customer satisfaction information and these approved 3rd parties are under agreement to us to keep your personal information safe and secure.
- 3rd Parties
We will never sell or distribute your data.
We will provide your data to our approved suppliers for the purposes of order fulfilment only. Our approved suppliers are governed under contractual agreement to us and we will only work with GDPR compliant suppliers.
We will provide your Name and Email Address to TrustPilot and Survey Monkey for the purposes of customer satisfaction surveys/feedback only. These 3rd parties will never sell or distribute your personal data and are also bound by our GDPR agreements with them.
You must positively opt-in for any marketing from us. We will not automatically subscribe you to any of our own marketing without your consent. All marketing activities which require handling of your personal data (such as Name or Email Address) will only be done by The Server Group Ltd and will not be given to any 3rd party marketing agencies.
- Enquiry Form
We ask for information from the user on our enquiry forms. Information gathered through this form will be held in a database on our servers and on our email systems for the purposes of replying to the business enquiry. We will not contact you for any other reason and your will not automatically be on our marketing database.
- Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process is served to us.
- Business Transitions
In the event The Server Group Ltd goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
This Web site contains links to other sites. Please be aware that The Server Group Ltd are not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this Web site.
- Changes to this Statement