Peace of mind for you business

All of our fully built systems come with a 3 Year Return to Base Warranty as standard. We can also offer extended warranties such as on-site.

In instances where the customer is happy to replace any failed components them-selves we are often happy to advance-replace components, meaning you don’t always have to ship the entire system back to us - which is often very difficult if the original packaging material is not available.

Our in-house build and technical teams are available Monday to Friday 9am to 5.30pm to help you with any support issues you may have.

We also believe flexibility on communication is important - Therefore we can provide support by Telephone, Email, Website Contact Form and Online Web-Chat.

Our Support Options

  • Fault finding

    When reporting an issue, please have your system’s invoice or serial number ready, along with your operating system version, any connected peripherals, and any components you’ve added since purchase. Be ready to describe the error message, when it occurs, what you were doing at the time, and any troubleshooting steps you’ve already tried. This helps our technicians resolve your issue quickly and efficiently.

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  • Warranty information

    All of our fully built systems come with a 3-year Return to Base (RTB) warranty as standard. If you’d like additional coverage, we can also provide extended warranties, including on-site support, to ensure your systems are protected and any issues are resolved quickly and efficiently.

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  • Order tracking

    If you have any questions about your order or shipment, our friendly team is always on hand to help. Whether it’s checking the status of your build, tracking delivery, or clarifying any details, just get in touch and we’ll guide you through every step.

    Get in touch

  • User guides

    Every system we deliver can come with bespoke, branded manuals and user guides, tailored specifically to your build. These guides provide clear instructions and reference material, making it easy for your team to get the most out of your new system while reinforcing your brand identity.

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  • Repair and replacement

    If you need repairs or replacement components, just get in touch with our team. We can either send the parts directly to you or arrange for you to return the item to us for repair.

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  • Contact Us

    ways to get in touch panel - phone, email, web chat or contact form below

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If you want help with your project or want to work with our great team, please contact us.

We're here to help. Fill out the form below to reach us

Address
The Server Group Ltd, Lancaster Court, Lancaster Park, Newborough Road, Burton on Trent, Staffs. DE13 9PD
Phone 01283 576848
Email hello@theserver.group
Business hours

Monday to Friday
From 9 AM to 5:30PM

    To help us better serve you please have the following information and materials ready when you call:

    The invoice and/or serial number of the system(s) exhibiting a problem.

    The version of the operating system you are currently using.

    The names and models of any peripheral devices you are using.

    The names and model numbers of any components you have added to the system since the original invoice.

    Please be prepared to tell the technician the type of error message you are getting and when it occurs, what you were doing with the System when the error occurred, and what steps you may have already taken to solve the problem.



    For technical support, please call 01283 576848 and press option 3 for technical support. Our on-site technical support team are happy to help.